The G5Bet handles your personal data with full accountability and in compliance with Brazil's General Data Protection Law (LGPD, Law No. 13,709/2018). This Policy explains exactly what information we collect, why we collect it, how we use it, and what your rights are as a data subject.
Six concrete commitments to your privacy and security
All communication between your phone or computer and G5Bet's servers is protected by SSL encryption. This means your login credentials, personal information, and financial transactions travel in encrypted form and cannot be intercepted.
G5bet operates in full compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018). We collect only the data that is strictly necessary, with a defined legal basis for each purpose, and we uphold all rights guaranteed under the law.
G5bet does not sell, rent, or trade your personal data with third parties under any circumstances. Information is only shared with technology providers operating under confidentiality agreements and in the situations set out in this Policy.
We collect only what is necessary for each specific purpose. We don't ask for data we don't need. Every field in the registration form and verification process exists for a clear functional reason — security, fraud prevention, or legal compliance.
By emailing contato@g5bet.best you can access, correct, port, and request deletion of your data at any time. G5Bet responds to these requests within 15 business days, as required by the LGPD.
Promotional emails about g5bet offers and updates require your consent. You may withdraw this permission at any time through your account dashboard or by clicking "unsubscribe" in any email you receive from us.
Please read carefully. This Privacy Policy is an integral part of the Terms and Conditions of G5Bet. By creating an account, you confirm that you have read and understood how your data is handled. If you have any questions, please get in touch before proceeding: contato@g5bet.best.
The G5Bet (hereinafter "Platform," "we," or "G5Bet") is the controller of personal data collected and processed through the website g5bet.best and all associated services — Sports Betting, Live Casino, crash games, and other entertainment formats available on the platform.
As the data controller, G5Bet is responsible for determining the purposes and means of processing personal data of users registered in Brazil ("User," "you"), in compliance with the requirements of the General Data Protection Law (LGPD, Law No. 13,709/2018).
For any questions related to privacy and data protection, the official contact channel is: contato@g5bet.best. The response time for formal requests is up to 15 business days.
The G5Bet collects personal data at different points during your interaction with the platform. Below is a breakdown organized by category:
G5Bet does not collect data in sensitive categories such as racial or ethnic origin, religious belief, political opinion, health information, or sexual orientation. If any such data reaches us accidentally, it is discarded immediately.
The G5Bet uses personal data collected solely for the purposes described below. Each purpose has a specific legal basis, detailed in Article 4:
The G5Bet does not carry out automated decision-making with significant legal effects on Users based solely on personal data, except within fraud detection systems — where any account block resulting from automated analysis is always reviewed by a human before it becomes final.
Under Article 7 of the LGPD, all personal data processing requires a legal basis. The G5Bet processes your data on the basis of the following legal grounds, according to the purpose:
Withdrawing consent for marketing communications does not affect your use of the platform or the processing of data required to fulfill the service agreement.
The G5Bet does not sell or trade personal data. Sharing only occurs in the situations described below, always with appropriate safeguards in place:
To operate the platform, G5Bet works with vendors that act as data processors — meaning they process data on G5Bet's behalf, in accordance with our instructions and under confidentiality agreements. This includes:
G5Bet may share data with government, judicial, or regulatory authorities when required by law, court order, or directive from a competent authority. In such cases, sharing is limited to the minimum required and, where legally permitted, the User is notified.
In cases of suspected money laundering, fraud, or other unlawful activity, G5Bet may share information with fraud prevention bodies and with the Financial Activities Control Council (COAF), in accordance with the legal obligations applicable to the sector.
No personal data is transferred for advertising purposes, credit analysis, or any other purpose unrelated to the direct operation of the G5Bet platform.
The G5Bet uses cookies and similar technologies to ensure the platform functions correctly, improve the User experience, and — with your consent — personalize content and analyze site usage.
You can manage your cookie settings at any time through G5Bet's privacy preference panel or through your browser settings. Disabling non-essential cookies does not affect access to the platform's core features — Sports Betting, Live Casino, and account management all continue to work normally.
The G5Bet retains personal data only for as long as necessary for each purpose, in compliance with applicable legal obligations:
Once applicable retention periods have elapsed, data is securely deleted or anonymized so it can no longer be linked to a specific User.
The G5Bet applies a set of technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure:
In the event of a security incident that could pose a risk or harm to Users, G5Bet will follow the procedures required by the LGPD: notifying the National Data Protection Authority (ANPD) and informing affected Users as quickly as possible, with details about the nature of the incident, the data involved, and the measures taken to mitigate its effects.
No security measure is 100% foolproof. For that reason, we also recommend that you follow good practices: use a strong, unique password for G5Bet, enable two-step verification when available, and never share your login credentials with anyone.
The LGPD guarantees you, as the holder of personal data processed by G5Bet, the following rights, all of which may be exercised by submitting a request to contato@g5bet.best:
| Right | What this means in practice | Response time |
|---|---|---|
| Access | Receive a copy of all personal data that G5Bet holds about you. | Up to 15 business days |
| Correction | Request the correction of inaccurate, incomplete, or outdated data. | Up to 15 business days |
| Anonymization or deletion | Request the deletion of unnecessary data or data processed without a proper legal basis. | Up to 15 business days |
| Portability | Receive your data in a structured format for transfer to another controller. | Up to 15 business days |
| Withdrawal of Consent | Withdraw consent for processing activities based on that legal basis (e.g., marketing emails). | Immediate to 48h |
| Sharing information | Know which third parties G5Bet shares your data with and for what purpose. | Up to 15 business days |
| Objection | Object to processing based on legitimate interest when it interferes with your rights. | Up to 15 business days |
| Automated decision review | Request human review of any decision made solely through automated means that affects you. | Up to 15 business days |
To exercise any of these rights, send an email to contato@g5bet.best with a subject line indicating the right you wish to exercise and the CPF registered on your account. G5Bet may request identity verification before processing the request.
If you believe your rights have not been properly fulfilled, you may file a complaint with the National Data Protection Authority (ANPD), the regulatory body responsible for enforcing the LGPD in Brazil.
The services of G5Bet are intended exclusively for users aged 18 and over. The platform does not knowingly collect personal data from minors. The identity verification (KYC) process includes date of birth confirmation as a protective measure.
If G5Bet identifies that an account was created by someone under 18, the account will be blocked immediately, all balances will be suspended, and the case will be handled in accordance with our responsible gambling policies and applicable law. Deposits made by minors will be returned to the original payment method after the incident is verified.
If you believe a user under 18 has created an account on g5bet, please contact us immediately at contato@g5bet.best so we can investigate and take swift action.
To operate the Live Casino, the G5Bet works with international game providers — such as Evolution, Pragmatic Play, and Playtech — whose servers may be located outside Brazil. In these cases, only technical session data (anonymous identifiers) is transmitted to the provider's servers. Identifiable personal data such as name, CPF, and financial information is not transferred to international servers.
Whenever any international data transfer is required, G5Bet ensures it takes place in compliance with the LGPD's requirements for international transfers — whether through standard contractual clauses or other mechanisms that guarantee an adequate level of protection for Brazilian Users' data.
The G5Bet may update this Privacy Policy periodically to reflect changes in Brazilian legislation, our operational practices, or the range of services offered. Users will be notified of any material changes by email at least 7 days before taking effect.
The date of the last update is always shown at the top of this Policy. If you continue using the platform after the effective date of any changes, this will be taken as acceptance of the updated Policy. If you do not agree with the changes, you may close your account before the effective date and request a refund of your available balance following the process described in the Terms and Conditions.
The most recent version of this Policy will always be available at g5bet.best/privacy-policy.
The G5Bet has appointed a Data Protection Officer (DPO) as required by the LGPD, responsible for serving as the communication channel between Users, the company, and the National Data Protection Authority (ANPD).
For any questions regarding the processing of your personal data, the exercise of your rights, or this Privacy Policy, please reach out through the channel below:
For the email subject line, use the following format: "LGPD Request – [request type] – CPF: [your CPF]". This helps us identify and process your request more efficiently.
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Privacy questions? Contact our Data Protection Officer by email at contato@g5bet.best. We respond within 15 business days. To review all platform rules, please consult the Terms and Conditions and the guidelines of Responsible Gaming.
The most common questions about how your data is handled on the platform